Contact information

At Qalvera, we believe your bathroom should be your personal sanctuary. Whether you need help choosing the perfect shower curtain design, have a question about sizing, or need an update on your shipment to New Zealand, we are here to assist you.

Get In Touch

We strive to respond to all inquiries within 24 hours. Important Note for our New Zealand customers: We are located in Los Angeles, USA. Due to the significant time difference, email is the fastest and most reliable way to reach us.

1. Email Us For order status, returns, or general questions: 📧 support@qalvera.shop

2. Call Us If you prefer to speak with a team member: 📞 +1 501-309-5258 (Please note: Standard international calling rates may apply depending on your provider.)

3. Mailing Address Returns should be sent to our Los Angeles warehouse (please email us for approval first): 📍 1642 W 110th St Los Angeles, CA 90047 USA

Customer Service Hours

Our team operates on Pacific Standard Time (PST).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (PST)
  • Time Zone Difference: We are approximately 21 hours behind New Zealand time.
    • What does this mean? When it is 10:00 AM Tuesday in Auckland, it is 1:00 PM Monday in our Los Angeles office. We promise to get back to you as soon as we are online!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in USD (United States Dollar).
  • Shipping to New Zealand: Yes! We ship directly from our California facility to New Zealand. Typical delivery takes 7-13 business days.
  • Material & Care: Most of our shower curtains are made from water-resistant polyester fabric and are machine washable. Please check the individual product page for specific care instructions.